Samsung Starts Recalling Galaxy Note 7 After Reports Emerge Of Devices Bursting Into Flames

Samsung has suspended the sale of its latest flagship phone Galaxy Note 7 and is set to recall an unspecified number of devices across the globe after reports emerged that some of the handsets are bursting into flames while charging.?

techtimes.com

Samsung told CNN that it believes the problem lies with the batteries. However, its sister company Samsung SDI, responsible for the manufacturing and supply of batteries for Note 7, told Reuters that they had received no information which suggested that the battery may have been faulty. Samsung has said that they are investigating the matter that first was reported by South Korea's Yonhap News. A total of 35 similar cases has occurred worldwide, the company confirmed.?

softpedia.com

Samsung issued a statement regarding the issue which reads-?

"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."

The unsold phones of the flagship model have been recalled while the company has delayed further shipments of the device. The consumers who already own the phones are being offered replacements. The massive mistake has cost the company $7 billion of its market value. The phone was launched last month and received a positive review worldwide for the specifications it boasted of. A total of 2.5 million handsets have been produced globally.?

There have been cases of iPhones bursting into flames as well, but since this has been happening in numbers, it is alarming.?