Zomato delivery agent allegedly abused office staff after order was received '10 minutes late'

An X user named Radhika Bajaj claims that a Zomato delivery agent angrily harassed her office staff following a 10-minute delay in getting an order. She posted about her experience with X, mentioning the food delivery platform. Ms Bajaj said she was tracking her order and had scheduled someone to pick it up, but the delivery agent arrived sooner than planned.

What did the Zomato delivery agent do?

"Due to a 10-minute delay in receiving the order, this Zomato delivery boy started abusing my office staff who went to collect it. Zomato, why don't you focus on improving the behaviour of your delivery personnel?" wrote Bajaj, who has over 10,000 followers on X.?

She wrote, "No one has the right to abuse anyone like this. Everyone deserves respect, whether they are a delivery person or the CEO of a company!" She also tagged Zomato's official accounts and its CEO, Deepinder Goyal.

In response, Zomato's customer service team apologized for the delivery partner's impolite attitude.??

"This is not acceptable, and we're committed to addressing it seriously. Please rest assured that we are looking into this matter and will reach out to you soon with an update," they responded.??

How did people on the internet react?

However, many social media users were unimpressed with the thought of the delivery agent having to wait 10 minutes. They emphasized that deliveries are time-sensitive, and delays can impair the delivery agent's capacity to handle several orders.?

Several additional people requested that Zomato add a system that penalizes customers who linger longer to receive their orders from delivery executives. Here's what people said.?

Also read:?Zomato delivery agent working in a wheelchair melts internet's heart: 'Nothing but respect'

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