OnePlus launches 180-day phone replacement plan: This is available for all OnePlus 13 series smartphone in India

OnePlus introduces a 180-day phone replacement plan for the OnePlus 13 series: OnePlus has offered an amazing deal for Indian consumers who purchase the OnePlus 13 and OnePlus 13R. As part of its commitment to improving the customer experience, the firm is providing a 180-day phone replacement plan. This implies that purchasers can replace their phone if it has a manufacturing issue within six months of purchase, providing them with added peace of mind. The approach aims to promote trust in OnePlus goods by ensuring quality and dependability. With India as an important market, this move has the potential to attract more buyers and strengthen OnePlus' brand. Whether you're upgrading or experiencing OnePlus for the first time, this plan provides great value to your purchase by guaranteeing customer satisfaction and hassle-free service.

What is the OnePlus 180-day phone replacement plan for the OnePlus 13 series in India?

Credit: OnePlus

Customers who purchased OnePlus 13 and OnePlus 13R phones in India between January 10 and February 13 are eligible for a free 180-day phone replacement plan. However, beginning February 14, customers can only use this as an optional paid subscription. The OnePlus 13 will cost Rs. 2,599, while the OnePlus 13R will cost Rs. 2,299. The premium plan extends the service lifespan for three more months. OnePlus stated that "in the unlikely event that any hardware quality issue" occurs within the first 180 days of purchasing the OnePlus 13 or OnePlus 13R, consumers will be eligible for a one-time "worry-free" device replacement. Hardware concerns include problems with screens, rear covers, batteries, motherboards, and so on. OnePlus India CEO Robin Liu said the initiative demonstrates the company's "confidence in the reliability" of its products. The 180-day phone replacement plan is part of OnePlus' Project Starlight, which was launched in India in December 2024. The strategy is said to involve the corporation investing Rs. 6,000 crore in the country over the next three years to improve customer service and the longevity of its gadgets.

What is the eligibility for OnePlus 180-day phone replacement plan?

Credit: OnePlus

• The plan only applies to the OnePlus 13 and OnePlus 13R devices.
• The plan only covers the gadget for 180 days. The Free 180-Day Phone Replacement Plan must be used within 180 days, beginning at 0:00 on the handset activation date.
• The plan can only be utilized once throughout its validity period.
• The 180-Day Phone Replacement Plan covers hardware-related faults when the device is operated ordinarily within the 6-month warranty period. It does not cover cosmetic issues, software problems, user-caused damage, or devices with out-of-warranty repair history.

Replacement process

• For an examination, go to a OnePlus Exclusive/Authorized Service Center.
• Bring the device with its original box and all accessories. To ensure a successful replacement, the entire package, including the original accessories, must be handed up.
• If authorized under the OnePlus Warranty Policy, the handset will be replaced free of charge.
• Devices that do not meet the warranty terms are not eligible for replacement. However, repair services may be done in accordance with regular service rules.
• The service professional will provide the replacement time at the time of device handover once all relevant inspections have been completed and approved.
• The configuration variant will remain the same, but the colour variant may vary depending on availability.

Frequently asked question

Q1: What is the 180-day replacement service?

A: It is a protection plan that allows users to replace their handset once within 180 days due to hardware defects.

Q2: Which models are eligible?

A: The plan is applicable only to OnePlus 13 and OnePlus 13R models.

Q3: How can I check my plan status?

A: Visit Oneplus.in and enter the IMEI of your device to check the 180-Day Replacement Plan status.

Q4: What are the conditions for using this plan?

A:

• The device must have a hardware defect.
• Must be used within the 180-day effective period.
• Device inspection is required at a OnePlus Authorized Service Center.

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