At AIIMS, One Of India's Largest Hospitals, Every Fourth Patient Is Dissatisfied With Services

A government survey has found that every fourth patient visiting All India Institute of Medical Sciences (AIIMS) is not satisfied with the doctors, treatment and other facilities at one of India¡¯s premier hospitals.

According to the findings by a government survey, as much as 28 per cent of patients visiting the AIIMS are dissatisfied with treatment offered at its emergency and surgery departments, while 25 per cent of respondents were not happy with the services at the ENT department.

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At least 23 per cent patients were found to be unhappy with the overall treatment and other facilities offered at AIIMS.

Most of the patients have expressed displeasure over emergency services, surgery, orthopaedic, obstetrics and gynaecology departments.

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The Union Health Ministry launched "Mera Aspataal" initiative in 2016 and the responses were taken under the same initiative seeking views of people to improve public healthcare facilities.

Most respondents said the behaviour of staff towards patients is a big cause of dissatisfaction, followed by other reasons.

Thirteen per cent respondents are unhappy with quality of treatment while 12 per cent of them are dissatisfied with the cost of treatment. Also, 6 per cent of the patients were dissatisfied with the state of cleanliness in hospital premises.

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At least 84 per cent respondents were satisfied with the cardiology department and it was rated among the best departments at the institute.