Flyer Accuses IndiGo Of Forcing To Buy Seat For Rs 750 At Web Check-In, Minister Responds
Civil Aviation Minister Jyotiraditya Scindia, has said he will definitely look into the issue after a passenger accused IndiGo of forcing people to buy seats paying extra under mandatory web check-in.
Civil Aviation Minister Jyotiraditya Scindia, has said he will definitely look into the issue after a passenger accused IndiGo of forcing people to buy seats paying extra under mandatory web check-in.
Journalist Rohan Dua had said in a tweet that the airline is forcing people to buy seats at Rs 750 apiece under mandatory web check-in and pay for baggage at Mohali airport.
Dua added that he saw an elderly couple in tears before the Indigo staff who argued with him for the same.
So @IndiGo6E, whose crew during last 10 years have several times manhandled passengers, is forcing people to buy seats at Rs 750 apiece under mandatory web check in & pay for baggage at Mohali airport
¡ª Rohan Dua (@rohanduaT02) October 21, 2021
Saw an elderly couple in tears before this man who argued with me for the same pic.twitter.com/g08P25gqc3
The minister responded to the tweet saying "Will definitely look into this."
Will definitely look into this.
¡ª Jyotiraditya M. Scindia (@JM_Scindia) October 21, 2021
Following this IndiGo, in a statement said that Dua and his co-passenger were charged extra as they had excess baggage of 7 Kg.
@JM_Scindia @MoCA_GoI @DGCAIndia pic.twitter.com/70NbN8gmh3
¡ª IndiGo (@IndiGo6E) October 21, 2021
Dua contested this claim and said that "We only had three baggages. One weighed 9.6 kg, others were 12.3 kg & 14 kg ¡ª all of which met criterion of weight less than 15 kg. I tried best to explain that difference was 2 kg for hand baggage but crew didnt listen to us."
He further said that neither baggage weighed more than 15 kg. Only one hand baggage weighed 9.6 kg, which was clubbed as a check-in baggage. When this was brought in to notice of gentleman at counter, he readily agreed the mistake but card was already charged by then.
¡ª IndiGo (@IndiGo6E) October 22, 2021
I also tried best to explain that neither baggage weighed more than 15 kg. Only one hand baggage weighed 9.6 kg, which was clubbed as a check-in baggage. When this was brought in to notice of gentleman at counter,he readily agreed the mistake but card was already charged by then.
¡ª Rohan Dua (@rohanduaT02) October 22, 2021
Similar experiences
Many others on Twitter also shared similar experiences and some even said that IndiGo charged them Rs 200 for the printing of a boarding pass.
On 15th this month I was traveling with two kids, Guwahat - Kolkata, flight was empty, still they gave me three different seats, they said I need to pay extra to seat together. This guy's are horrible, they ask money for everything. In name of rule they trouble passengers. @
¡ª Devil that Dares (@devil_dares) October 21, 2021
On 15th this month I was traveling with two kids, Guwahat - Kolkata, flight was empty, still they gave me three different seats, they said I need to pay extra to seat together. This guy's are horrible, they ask money for everything. In name of rule they trouble passengers. @
¡ª Devil that Dares (@devil_dares) October 21, 2021
"They must be exposed for fabricating and manufacturing pleasant experience while they fleece innocent passengers who don¡¯t have a voice and are forced to follow their high handedness," Dua said, responding to a Twitter user who shared her experience.
For more on news and current affairs from around the world please visit Indiatimes News.
Bobins Abraham is the Assistant News Editor at Indiatimes. He has more than twelve years of experience in TV and digital journalism. An avid student of history and geopolitics, he is a conservationist and environmentalist at heart. He writes on environment, sustainability, human-animal conflict and more.
Read More
