'Pressed SOS Button Twice, No Response': Man Raises Alarm After Wife's Distressing Uber Ride

If you rely on the SOS button in cabs to feel safe and lower your guard, it might be wise to reconsider. A man recently shared a concerning experience where, despite pressing the SOS button, his wife received no response from Uber.

Passenger safety is a joke, no response after pressing SOS button

Gajender Yadav expressed criticism towards Uber for not responding to his wife's two 'SOS' calls during a recent incident.

Sharing his ordeal on X, Yadav wrote, "Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km....cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this matter. It's been 2 days and not a single person from Uber care to know exactly why SOS was pressed. No follow up. That's the condition of UBER INDIA."

Credit; X

He added, "I can 100% sure they even won't care to check the matter even after this post. Passenger safety is a Joke to Uber."

Uber India responded to the post, saying, "Hi, kindly confirm the amount of cash paid to the driver. We will follow up."

But Yadav was not satisfied with the response and emphasised that it wasn¡¯t about the money, but about the "safety of passenger" instead.

Uber's 8th annual Lost & Found Index is out | Image: Unsplash

After subsequent calls, they were finally able to get to the root of the situation - The SOS button indeed does not work and the way to get help is by dialing the number 8800688666.

Yadav posted, "Dial 8800688666 incase you face any problem regarding your SAFETY & u will be connected with some1 from Safety department of UBER. My call connected within 1 min. The SOS button in cab is installed by third party as informed by Uber executive & it may or may not work. Specially took a ride to test run this Safety Helpline Number. It's working."

Check out his post below:

If you are in Delhi....don't take ride with KARAN....car number DL1RTB4168.

Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km....cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this¡­ pic.twitter.com/rjgVpCospl

¡ª Gajender Yadav (@imYadav31) April 22, 2024

SOS button doesn't work, netizens corroborate

Similar situations surfaced in the comments, with individuals recounting comparable experiences.

One said, "I was told by a Uber driver that the sos button is only for show and it does not work... He even pressed it two times in front of me and nothing happened."

Another said, "I faced the same couple of years back. They simply refund and not do anything..while the driver will say jo ukhadna h ukhad lo.. chaiye to gar ka address b dedu."

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