Chandigarh: Court Ask Manali Hotel & Travel Firm To Pay Newly Wed Couples 27K For Spoiling Their Honeymoon
The Chandigarh Consumer court found a Manali Hotel and a travel firm guilty of cheating two honeymoon couples with false photographs of rooms during booking, fined Rs 27,000.
Honeymoon is probably the most memorable time for a couple after their marriage. But somehow it got ruined for two couples because the view at their hotel wasn't what was promised.
A Shimla-based travel firm and a Manali hotel have been fined Rs 27,302 by the Chandigarh Consumer Disputes Redressal Commission for duping two couples who had visited the picturesque town in Himachal Pradesh for their honeymoon.
Unsplash
The couples had booked rooms for four adults through a firm named Travel Talkies. The rooms at The Humsour View Hotel in Manali for 15 December 2020 were booked under a honeymoon package scheme by the firm. An amount of Rs 10, 302 was paid in advance to confirm the booking.
Further, the complainant said that the travel firm showed them photos of the hotel and promised a room with a balcony view but that just turned out to be a ruse. When the couples checked in, they were offered rooms different from the ones shown in the photos. The plea alleged that basic amenities in the room were lacking, also, the promise of a welcome drink, which was not kept.
Unsplash
After their complaints to the hotel went unheeded, they ended up booking another hotel where they paid Rs 18,000 for a two-night stay and an additional expense of Rs 9,500 for a taxi to reach the other hotel.
The two couples then registered a complaint with the Consumer Disputes Redressal Commission which summoned the travel firm and owner of the hotel on 5 July this year.
The commission observed that the honeymoon has a sentimental value and it holds a very special place for the newly married. The honeymoon is a memory to cherish and hence it is planned in advance, it added.
Unsplash
The commission also took into account the fact that the honeymoon plans of the complainants were ruined due to the deception of the firm and the hotel owner.
Ruling in favour of the two couples, the commission ordered both the parties to pay a sum of Rs 27,302 to the complainant.
Both the parties were also asked to refund the money they took from the two couples for the hotel booking.
Building, coordinating and crafting engaging content for lifestyle brand 'Evolve' at Indiatimes. Successfully revamping the lifestyle section including topics such as mental health, relationships, self, skin care, music etc. I collaborate with experts from various fields to gather insights and create well-structured pieces.
Read More
