Hockey player Rani Rampal ended up with broken suitcase after Air India flight, company responds
Indian hockey player Rani Rampal expressed frustration on X after discovering her luggage was broken during an Air India flight from Canada to Delhi. She shared a photo of the damage, and Air India responded by apologizing and requesting her details to address the issue.
Rani Rampal, an Indian hockey player and Padma Shri awardee, expressed dissatisfaction and frustration after Air India broke her luggage during her return flight from Canada. Rani took to social networking platform X to share her incident, which has now gone viral and highlighted the airline's apparent incompetence in managing passengers' luggage. Rampal described her story shortly after arriving in Delhi, saying that her luggage had been broken in transit.
What happened with hockey player Rani Rampal on the Air India flight?
Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.@airindia pic.twitter.com/xoBHBs0xBG
¡ª Rani Rampal (@imranirampal) October 5, 2024
She posted, ¡°Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi, I found my bag broken.¡±
She also shared a photo of the damage to her suitcase as proof of the mishap. Air India swiftly responded to Rampal's post, apologising for any inconvenience.
The airline responded, "Dear Ms. Rampal, we apologise for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We'll take this up."
Dear Ms. Rampal, we apologize for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We'll take this up.
¡ª Air India (@airindia) October 5, 2024
While Air India's attempt to remedy the matter was acknowledged, many of Rampal's followers deemed the answer unsatisfactory. Fans and followers of the hockey player rushed to show their support, with many sharing their own terrible flying experiences.
How did people on the internet react?
Several readers expressed similar displeasure with damaged bags, citing their own Air India experiences. Here's what people said in the comments.
Same thing Happened with my Luggage at Goa MOPA Airport @IndiGo6E Broke the handle had 2 big holes and various crack here and sold the bag per KG just 2 days ago pic.twitter.com/mA4pXid1UJ
¡ª Vikas Kumar (@DirtyPo83737813) October 6, 2024
@airindia service has been getting progressively worse.
¡ª sazi27 (@sazi27) October 5, 2024
Hope you filed for a refund / compensation
¡ª Hrishikesh Shinde (@djhrishi) October 6, 2024
Ab se ye leke travel karunga mai???? pic.twitter.com/SS0ZmnqtYg
¡ª Shoury Saxena (@shouryyyy) October 6, 2024
Air india be like pic.twitter.com/IFeAODwxbO
¡ª Shoury Saxena (@shouryyyy) October 6, 2024
Also read: Watch: Air India Express pilot's emotional announcement on final AirAsia India flight
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