After Receiving Backlash For 10-minute Delivery Service, Zomato's Founder Explains The Concept
After the backlash that came his way, the founder has pointed out the fine print of the food-ordering app's latest service.
Zomato founder Deepinder Goyal has received backlash for introducing the company's latest 10-minute delivery service called 'Instant'.
Goyal announced the offering on Twitter by writing, ※10-minute food delivery is coming soon on Zomato,§ on the microblogging website.
Again, 10-minute delivery is as safe for our delivery partners as 30-minute delivery.
〞 Deepinder Goyal (@deepigoyal) March 22, 2022
God, I love LinkedIn :P
(2/2) pic.twitter.com/GihCjxA7aQ
After the backlash that came his way, the founder has pointed out the fine print of the food-ordering app's latest service.
He said the service "will be for specific nearby locations, popular and standardised items only."
"Hello twitter, good morning. I just want to tell you more about how 10-minute delivery works, and how it is as safe for our delivery partners as 30-minute delivery. This time, please take 2 minutes to read through this (before the outrage)," the founder tweeted on the microblogging website. He added that the delivery partners are not informed about the promised delivery time for both 10- and 30-minute deliveries.
Announcement: 10 minute food delivery is coming soon on Zomato.
〞 Deepinder Goyal (@deepigoyal) March 21, 2022
Food quality 每 10/10
Delivery partner safety 每 10/10
Delivery time 每 10 minutes
Here*s how Zomato Instant will achieve the impossible while ensuring delivery partner safety 每 https://t.co/oKs3UylPHh pic.twitter.com/JYCNFgMRQz
"No penalties for late deliveries. No incentives for on-time deliveries for both 10- and 30-minute deliveries," Mr Goyal said on a Twitter thread.
"We are building new food stations to enable to 10-minute service for specific customer locations only," he added.
Again, 10-minute delivery is as safe for our delivery partners as 30-minute delivery.
〞 Deepinder Goyal (@deepigoyal) March 22, 2022
God, I love LinkedIn :P
(2/2) pic.twitter.com/GihCjxA7aQ
Earlier, people had criticized the 10-minute food service as unnecessary for delivery partners. Mr Goyal said 10-minute deliveries will lead to lesser time spent on the road per order.
"We continue to education our delivery partners on road safety, and provide accidental and life insurance as well," Mr Goyal said.
Announcement: 10 minute food delivery is coming soon on Zomato.
〞 Deepinder Goyal (@deepigoyal) March 21, 2022
Food quality 每 10/10
Delivery partner safety 每 10/10
Delivery time 每 10 minutes
Here*s how Zomato Instant will achieve the impossible while ensuring delivery partner safety 每 https://t.co/oKs3UylPHh pic.twitter.com/JYCNFgMRQz
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