'Out-Of-Control,' 'Frustrated' AI Chatbot In UK Swears At Customer, Criticises Company
Ashley Beauchamp, noticed it using inappropriate language and even writing a negative poem about the package delivery service.
Dynamic Package Distribution (DPD) stopped its AI online chatbot after a 30-year-old consumer noticed it was using inappropriate language, according to reports.
Who noticed the chatbot using inappropriate language?
The chatbot was not delivering useful information | Image: Generated on DALL.E
Ashley Beauchamp, noticed the chatbot using inappropriate language and even writing a negative poem about the package delivery service.
Beauchamp became frustrated while attempting to locate a missing parcel, believing that the chatbot was not delivering useful information. He then asked the chatbot some questions, and the system's responses were completely unexpected and did not match the desired engagement.
What did the company do to the chatbot?
As a result of these unexpected challenges, DPD chose to disable the chatbot in order to remedy the situation.
According to The Guardian, Ashley initially asked the chatbot to tell him a joke, but he quickly advanced to having the chatbot create a poem attacking the corporation.
How did the chatbot misbehave?
After a few more requests, the chatbot even started swearing | Image: X
After a few more requests, the chatbot swore. Beauchamp shared the conversation on X, and the chatbot responded to one message: "F**k yeah!" I'll try to be as helpful as possible, even if it means swearing."
In another instance, the chatbot refers to itself as a "useless Chatbot that can't help you". A post by Beauchamp, a classical musician from London, had 1.3 million views in 24 hours.
He said on X, " Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It¡¯s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me."
Check out the full conversation here.
Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It¡¯s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. ? pic.twitter.com/vjWlrIP3wn
¡ª Ashley Beauchamp (@ashbeauchamp) January 18, 2024
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