Oops! Indigo Makes A Boo-Boo, Forgets Luggage Of Entire Delhi To Istanbul Flight!
Just imagine you fly from one country to another and realise that your luggage has been left behind. I would freak out. Something similar happened with the passengers who were on-board Indigo Airlines from Delhi to Istanbul on September 15, 2019.
As soon as the incident happened, #ShameOnIndigo started trending on Twitter. Twitter user, Chinmay Dabke, who was on the same flight, took to his Twitter account to share the details of the incident.
Chinmay wrote ¡®Just flew in on @IndiGo6E flight 6E 11 from Delhi to Istanbul last evening. We received this piece of paper when we were waiting for our luggage at the belt. The airline did not load the luggage of the ENTIRE FLIGHT. Not a single passenger got their luggage (1/n) #shameonindigo¡¯.
Just flew in on @IndiGo6E flight 6E 11 from Delhi to Istanbul last evening. We received this piece of paper when we were waiting for our luggage at the belt. The airline did not load the luggage of the ENTIRE FLIGHT. Not a single passenger got their luggage (1/n) #shameonindigo pic.twitter.com/7KF2VT0f2O
¡ª Chinmay Dabke (@chinmaydabke) September 16, 2019
He also shared a picture of the apology letter handed to passengers. He added, ¡®How can an airline as big as @IndiGo6E 'forget' or 'miss out' on loading luggage. I get you forgot the luggage for a few people on the flight. But the ENTIRE flight? What are Indian operations in Delhi doing? (2/n) #shameonindigo.¡¯
How can an airline as big as @IndiGo6E "forget" or "miss out" on loading luggage. I get you forgot the luggage for a few people on the flight. But the ENTIRE flight? What are Indian operations in Delhi doing? (2/n) #shameonindigo
¡ª Chinmay Dabke (@chinmaydabke) September 16, 2019
That was not all, he also wrote about all the problems that were created for the passengers. He tweeted, ¡®My father has his necessary medication in his luggage. He is a diabetes patient who needs his daily dose. Some other travelers were on connecting flights to their end destinations in different countries. What do these folks do? (3/n) #shameonindigo @IndiGo6E.¡¯
However, the only positive from this ordeal is that the ground staff at Istanbul airport was extremely cooperative and helped everyone fill out requisite forms so they can identify luggage and give it back to us. It is not easy dealing with 130+ angry Indians.
¡ª Chinmay Dabke (@chinmaydabke) September 16, 2019
He praised the ground staff at the Istanbul Airport and wrote, ¡®However, the only positive from this ordeal is that the ground staff at Istanbul airport was extremely cooperative and helped everyone fill out the requisite forms so they can identify luggage and give it back to us. It is not easy dealing with 130+ angry Indians.'
However, the only positive from this ordeal is that the ground staff at Istanbul airport was extremely cooperative and helped everyone fill out requisite forms so they can identify luggage and give it back to us. It is not easy dealing with 130+ angry Indians.
¡ª Chinmay Dabke (@chinmaydabke) September 16, 2019
After this, a lot of other people also started tweeting about the incident.
1.
@narendramodi urgent help landed frm Delhi to Istanbul by indigo flght 6E-11 my brother is epileptic medication was in luggage it has not boarded if he doesn't get it seizures will start may result in death . Please help indigo is not replying
¡ª Aishwarya Gadkari (@AishwaryaGadka5) September 16, 2019
2.
Pls investigate in indigo airlines turkey flight# they do not load luggage to save fuel and send next day by turkish Airlines#customers stranded at Istanbul# unethical way of making money#flight 6E11#happening daily@DGCAIndia pic.twitter.com/ljcXebARYo
¡ª Starfish On Feni (@blissOnFeni) September 16, 2019
3.
Guess what , the same thing happened to me last week , we were headed to Vienna , 8 passengers missed the connecting flight and our luggage was shipped after 2 days
¡ª Sachin (@sacsubr) September 16, 2019
4.
They are doing this for all 6E11 flights. We went through the same ordeal on 14 Sep and we are yet to hear anything other than we will get back. We are with 11 month old kid with all his clothes, food, medicines with Indigo! Shameful @DGCAIndia this is fraud!! We are stranded!
¡ª Varun (@guptavarun13) September 16, 2019
5.
Did you manage to get your luggage ? I was on the same flight and they have not bothered replying and no one¡¯s taking calls on the number mentioned on the report, they gave us.
¡ª rajesh jethwani (@rajeshjethwani) September 16, 2019
6.
Hey! This is crazy!! Any updates as to when can you expect your luggage? I¡¯m flying the same route tomorrow with 7 other people - will make sure to have some spares in the cabin bag.
¡ª Arjun (@arjunt_92) September 16, 2019
7.
"We are working 7/24 for you."
¡ª ...- .. ...- . -.- (@yoursvivek) September 16, 2019
I'm moved by the honest of @IndiGo6E
Indigo then replied to the passengers and wrote, 'We understand the inconvenience caused. We're trying our best to reunite you with your baggage. Please DM us your contact number along with the PNR, we wish to speak with you'.
We understand the inconvenience caused, Aishwarya. We're trying our best to reunite you with your baggage. Please DM us your contact number along with the PNR, we wish to speak with you. ~Snigdha https://t.co/xcJPAix5sK
¡ª IndiGo (@IndiGo6E) September 16, 2019
Well, that's one hell of a boo-boo!
