Face Covered With Dupatta, Posing As Patient: Here's Why This IAS Officer Visited A Health Centre In Disguise

As an IAS officer, your duty is to serve the people. Sometimes, this means you have to come up with clever solutions to solve problems and address issues at their core. Serving as an inspiration for all aspiring civil servants, IAS officer Kriti Raj took matters into her own hands when it was discovered that patients were experiencing difficulties at a hospital in Firozabad, Uttar Pradesh.?

Unprofessional behaviour of doctor?

Kriti Raj, who is posted as the Sub-Divisional Magistrate (SDM) in the Firozabad area of UP, had been receiving complaints regarding inconveniences faced by patients in the area.?

"I had received a complaint in regards to Dida Mai health centre that the doctor was not present even after 10 am to administer an injection for a dog bite," she said.?

Representative image/ India.com

Kriti decided to call the doctor at the hospital herself and tried to take an appointment.?

She realised while speaking to the doctor over the phone itself that his behaviour was quite unprofessional.?

Then, on the day of the appointment, Kriti made her way to the hospital - but, in a guise.?

Anonymous visit in veil reveals glaring inefficiencies?

"I went there anonymously in a veil. I sought an appointment and spoke with the doctor. The doctor's behaviour was not appropriate," she said.?

IANS

Images from the scene depicted SDM Kriti Raj wearing a veil alongside other patients at the hospital.?

Apart from his behaviour, the inspection also revealed inconsistencies in staff attendance at the health centre.?

She noted, "When I checked their attendance register I noted that some of them were absent. Some of them had signatures on the register but were not present at the health centre."?

Further, the stock of medicines were found to be past their expiry date.?

Representative image/ PIXABAY

Additionally, the hospital was found lacking in cleanliness and hygiene.?

She added, "Even injections were not being given properly. The staff were not working with the motive to serve people."?

Kriti stated that the health centre would be investigated and a report would be sent to them regarding its inefficiencies.??

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