Twitter Users In Splits After Exchange Between Goa Electricity Dept And Consumer Goes Viral

The Twitter handle of the Goa Electricity Department tweeted about power cuts late on Monday, with the official handling the social media account seemingly frustrated over questions about the duration of the blackout.

While the tweets have now been deleted, a Twitter user managed to post a screenshot of the tweets. In the now-deleted tweet, the handle wrote a little after midnight, “I also have no lights and would be anytime fadding aways from you all until supply restored and mobile and laptop charged”.

power pole

This was tweeted?at a time when parts of the state were without power because of thunderstorms and fierce winds that had snapped power lines and caused disruptions.

Initial replies expressed surprise at the candid admission and the person behind the account pointed out that s/he too was a consumer, just like everyone else.

The exchange on Twitter

"I am also a consumer like you, now out of office but only a dept person on twitter. No special service to me I go through the same route as you all to find better solutions and to pass it on if any (sic)."

Following which,?the user responding with “What?”.?

“Why What??? or why surprise??? I am also a consumer like you now out of office but only a dept person on twitter. No special service to me I go through the same route as you all to find better solutions and to pass it on if any,” the post read

When some on Twitter wondered if the electricity department's twitter account had been hacked. The department's official had a response.

“I do not think a hacker would work so late to loose his sleep & interact with you all in a pleasing way & providing correct info They hack to cause destruction of some kind. No hack here pls note,” the electricity department's tweet read.

Other users reacted too

The tweet exchange quickly went and received hundreds of likes before it was (for reasons not yet clear) deleted on Tuesday morning.

"Nice to see a human side to the handle then. I usually keep notifications on for updates assuming this was some large team behind it like some other government supported pages/handles. Anyway, thanks for the constant updates," one user wrote.

"I love the way @GoaElectricity replies on @TwitterIndia about any complaints. It sounds very personal," another said.

"I'm not prepared to handle such [a] high degree of honesty from a government department's official account. Quite speechless," a journalist posted.

One of the Goa government's few active handles, @GoaElectricity was the initiative of former power minister Nilesh Cabral and then power secretary Kunal. The handle continues even though Cabral is no longer the minister and Kunal has been transferred out of Goa.?