Matrimonial Agency Asked To Refund Rs 50,000 Fees, Pay Compensation Of Rs 12,000 For Failing To Find Suitable Groom

If you have ever registered or looked up in any matrimonial website, you know that, doctors, engineers, and government employees are the most sought after life partners, irrespective of the gender.

But, a family in Mohali, Punjab has alleged that a matrimonial agency has failed to find a prospective groom for their daughter, who is a doctor.

According to Surinder Pal Singh Chahal, a resident of Mohali, he had approached the agency in 2017 while looking for a groom for his daughter Noreen.?

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The family was offered a 'royal membership' at a fee of? Rs 50,000 and was promised that within 9 months they would upload 18 profiles suitable for their daughter.

They had three specific demands for the potential groom - he should be a Jatt, living within the Tricity and should be a doctor.

But according to the family, none of the profiles sent by the agency matched their demands and some of them were even 'manglik'.

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Accusing the matrimonial agency of intentionally failing the Chahal family terminated the agreement and demanded a refund.

After it failed to do so, Chahal filed a complaint at the District Consumer Disputes Redressal Forum.

Denying the allegation by the Chahals, the agency argued that they had forwarded profiles of potential matches, as per their demands but had not given any assurance.

However, on Wednesday, the court held that the profiles were nothing but a waste for the complainants and also caused them gross mental agony and physical harassment.?

"The opposite parties have miserably failed in their professional services by not providing a suitable match for the complainant No.3 which leads to inordinate delay in fixation of marriage," the court said.

The court also ordered the agency to refund Rs 50,000 to the family and also pay Rs 7,000 as compensation and Rs 5,000 as cost of litigation to the complainants.