Viral Video: Lufthansa Passenger Denied Boarding Sparks Heated Argument With Staff
A video has gone viral on social media showing a heated argument between a passenger and the ground staff of Lufthansa after she was allegedly denied boarding the plane. The incident happened at the Indira Gandhi International Airport (IGI) in New Delhi. In the video, shot by the passenger, one of the ground staff of the airline can be heard repeatedly saying that she will call security.
Argument over denial of boarding?
It is unclear from the viral video why the female passenger was denied boarding by Lufthansa.?But?from the conversation between the passenger and the ground staff, it appears that there was some issue with her emigration clearance.
Can only take direct flight?
In the video, the woman passenger can be heard asking repeatedly the Lufthansa ground staff to give in writing that she can only take a direct flight. The woman passenger insisted on getting an answer from the Lufthansa ground staff, after which one of them asked a colleague to call security.
Also read:?Lufthansa Tells Passengers To Delete Videos, Pictures After Severe Turbulence
"I am telling you very politely. I am calling the security. What you are doing, that is anyway not allowed," the ground staff is heard saying. The woman passenger, who claims that she has been flying for four years, then questions why the rule has changed, to which the staff member said: "You cannot take the direct flight. If you want to know the rules, go to the German embassy".
What?Lufthansa said?
After the video went viral, Lufthansa India said in a tweet: "We are investigating this case and are in contact with the people involved."?
Also read:?Man Arrested In Delhi Airport For Impersonating As Lufthansa Pilot For Easy Access
Reactions on social media
The video has gathered mixed reactions from people on social media.?While many pointed out that it was an issue with the immigration rules and the ground staff was right in denying boarding to the passenger, others argued that it was still wrong from their side to behave in such a rude manner.
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