Recently, Zomato faced a lot of backlash after a woman from Bengaluru shared a screenshot of her review getting deleted by the online food delivery app. This woman, named Disha Sanghvi, claimed that she had suffered severe food poisoning?after eating at a restaurant in Koramangala.?
Now, the CEO of Zomato, Deepinder Goyal, has responded to the woman's complaint about how the app removed her negative review. The man took to his Twitter account to respond. He wrote, "Hi @DishaRSanghvi ¨C this "policy" within our content guidelines is a result of (legal) overthinking, and we have removed this policy with immediate effect. We have also reinstated your review already. Thank you for bringing this to our notice and influencing positive change."
In a subsequent response, he hoped that the woman was feeling better and asked her to take care of her health.? ?
People on Twitter made sure to praise Deepinder Goayl for making sure that the customer is always their top priority. One user wrote, "Mistakes happen. That's humane. I came here to criticize you! But this is a laudable act; accepting mistakes and correcting them!" Another user wrote, "Kudos @deepigoyal and @zomato?. This is how a customer centric company behaves and shows commitment to keep customers at the center of every action."
This woman, named Disha, had shared her experience on Twitter. She had mentioned that she wasn¡¯t the only person who ended up facing a health crisis after eating at the said food outlet. She also found several others who had a similar experience in the last few months.
"A recent visit to a restaurant in Koramangala, B'lore (sic) left my colleague and me with a severe case of food poisoning," the marketing and communications professional had tweeted. "I wrote a review on (it) and while doing so, found that many people had a similar experience in the last few months."
She had even shared the screenshot of the email she had received from Zomato. In the email, Zomato?claimed that it isn't the correct platform for reporting a health code violation.
"At Zomato, we conduct regular checks on the reviews published on our platform and within these checks, we noticed that the said review is in violation of our content guidelines. Thus, it has been pulled down on grounds of mentioning health code violations," the company wrote.
What do you think about this entire scenario?
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