Just imagine you fly from one country to another and realise that your luggage has been left behind. I would freak out. Something similar happened with the passengers who were on-board Indigo Airlines from Delhi to Istanbul on September 15, 2019.?
As soon as the incident happened, #ShameOnIndigo started trending on Twitter. Twitter user, Chinmay Dabke, who was on the same flight, took to his Twitter account to share the details of the incident.?
Chinmay wrote ¡®Just flew in on @IndiGo6E flight 6E 11 from Delhi to Istanbul last evening. We received this piece of paper when we were waiting for our luggage at the belt. The airline did not load the luggage of the ENTIRE FLIGHT. Not a single passenger got their luggage (1/n) #shameonindigo¡¯.
He also shared a picture of the apology letter handed to passengers. He added, ¡®How can an airline as big as @IndiGo6E 'forget' or 'miss out' on loading luggage. I get you forgot the luggage for a few people on the flight. But the ENTIRE flight? What are Indian operations in Delhi doing? (2/n) #shameonindigo.¡¯
That was not all, he also wrote about all the problems that were created for the passengers. He tweeted, ¡®My father has his necessary medication in his luggage. He is a diabetes patient who needs his daily dose. Some other travelers were on connecting flights to their end destinations in different countries. What do these folks do? (3/n) #shameonindigo @IndiGo6E.¡¯
He praised the ground staff at the Istanbul Airport and wrote, ¡®However, the only positive from this ordeal is that the ground staff at Istanbul airport was extremely cooperative and helped everyone fill out the requisite forms so they can identify luggage and give it back to us. It is not easy dealing with 130+ angry Indians.'
After this, a lot of other people also started tweeting about the incident.?
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Indigo then replied to the passengers and wrote, 'We understand the inconvenience caused. We're trying our best to reunite you with your baggage. Please DM us your contact number along with the PNR, we wish to speak with you'.
Well, that's one hell of a boo-boo!