Amid COVID-19, airlines across the world are doing their best to accommodatepassengers who want to or need to travel, and every flight carrier has beentaking necessary steps to minimise contact between passengers and crew as faras possible.
One of the biggest changes in many flight carriers is the in-flight food and beverage services. However, one airline is facing flak for its in-flight meal, after a customer slammed the business class menu.
A Virgin Australia customer posted about their in-flight the dining experience in business class - a seat that cost Rs 1,83,403.
The passenger shared a photo on Facebook which showed a softdrink and two-minute noodles cup.
ˇ°Two course-offering on VA today: Course 1 ¨C Red Wine, Cokeno sugar & Snack Bar. Course 2 ¨C fantastic noodles,ˇ± they captioned thesocial media post.
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Another passenger shared an image of a similar in-flightexperience, with the same instant noodles cup along with red wine and somewater.
The post comes after cabin crew reportedly leaked a memofrom management about reducing catering supplies.
ˇ°There is a limited amount of complimentary snacks in thesupply chain. Without controls in place the snacks will be exhausted in comingweeks,ˇ± said the directive, reported The Australian.
ˇ°To maintain our current on-board offering and ensure stockof complimentary snacks does not exhaust prematurely the following guidelinesapply to all flights effectively immediately.ˇ±
The memo said business class passengers would be provided asingle snack on board, while economy passengers were allowed a snack if theyasked for one.
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Virgin Australia claims the meal was a way of minimisinginteractions between flight crew and passengers.
ˇ°The safety and wellbeing of our guests is always our top priorityand we have a variety of safety measures throughout our customer journey tominimise risks associated with COVID-19, including a limited-service onboard,ˇ±a spokesperson said.
ˇ°This service includes a snack and drink for all guestsacross both cabins, and is designed to minimise contact between guests andcrew."
ˇ°As travel demand begins to increase we are exploring thepossibilities for our onboard Business Class offering, whilst continuing toprioritise the safety and wellbeing of our guests and crew. We look forward toproviding this limited Business Class offering to our guests soon."
ˇ°We are also re-imagining what our onboard catering offerwill be longer-term, and are looking forward to developing a new experience tosuit customer needs," the spokesperson elaborated.