Zomato CEO Deepinder Goyal's Recipe For Success: No Restaurants, Just Seamless Delivery!

Deepinder Goyal, Zomato founder, has been making a lot of headlines lately - be it for his stint on Shark Tank India Season 3 or purchasing India’s First Aston Martin DB12 Supercar?

His interviews are a hit with the people on the internet as they relate to his views and opinions on things that matter.

Recently, in yet another podcast interview, Goyal revealed that his food delivery platform Zomato will never open its own restaurants or cloud kitchen as doing so will be against ethics.

Deepinder Goyal's Food for Thought: No Chef Hats for Zomato, Just Delivery Caps!

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During a discussion with celebrity chef Anahita Dhondy on his podcast 'Breaking Bread,' Goyal expressed that the restaurant industry posed significant challenges, and he affirmed that the food delivery platform would refrain from venturing into that sector.

"We don't want to do restaurants. It's a very hard business. We don't want to compete with restaurants. Never. I think it's not ethical to do it. I mean if we have built a platform working with you [restaurants] then we have sort of leveraged your presence to build this. We can't go back and say 'accha main bhi ye karoonga' (I will also do it). It's not ethical," he told Dhondy.

Despite Dhondy's persistence in seeking Goyal's opinion on what type of restaurant he would consider starting if compelled to do so, Goyal remained resolute in his response.

Deepinder Goyal/zomato

"Never. It's been like: no chance. Honestly, if I had to, I would still not do it. I have so much respect for restaurant owners and chefs. It's the one of the hardest businesses to run," the Zomato founder said.

He then went on to explain that many believe that running a restaurant is a cakewalk but it’s the complete opposite.

"I think a lot of people like when they get out of college or they want to quit a job, they say 'yaar, restaurant kholna hai mujhe'. And I am like 'dude, that's the hardest business ever made. So, please, don't think about it as there's so much more to it'," he said.

"I would say every single business needs a certain amount of blood, sweat and tears to build. Restaurants take more blood, sweat tears to build a business. You have to be really passionate and have the energy every single day. You can't take one day off. You take one day off, things will fall," he further added.

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Goyal noted that a significant portion of the food delivery platform's users mistakenly perceive that Zomato operates the restaurants themselves.

"One of our largest negative reviews is: 'I didn't like the quality of food'. I think maybe 30-40% of the customers out there don't really know that we don't make the food. They think all the restaurants are Zomato restaurants," Goyal said.