Ladies First! IndiGo Now Allows Women To Choose Seats Next To Female Passengers
Finding yourself sandwiched in a cramped middle seat on a flight can be uncomfortable for anyone, but it's often an especially uneasy experience for women. Recognising this, IndiGo has taken a groundbreaking step forward by introducing a feature that allows female passengers to choose their seating preferences, addressing this longstanding concern head-on.
Finding yourself sandwiched in a cramped middle seat on a flight can be uncomfortable for anyone, but it's often an especially uneasy experience for women. Recognising this, IndiGo has taken a groundbreaking step forward by introducing a feature that allows female passengers to choose their seating preferences, addressing this longstanding concern head-on.
View female passenger bookings before seat selection
IndiGo has unveiled a new feature during web check-in, as reported by TOI, enabling female passengers to view seats pre-booked by other female travelers.
IndiGo
This initiative, the airline explains, stems from extensive market research aimed at enhancing the travel experience for female passengers.
In a statement, the airline elaborates, "The feature offers visibility of seats booked by female passengers, only during web check-in. It is specifically tailored to PNRs with women travellers ¡ª solo as well as part of family bookings.¡ (this is) currently in pilot mode aligning with our ¡®girl power¡¯ ethos."
The objective behind this innovation is to empower female travelers, particularly those flying solo, to pre-select seats adjacent to others occupied by female passengers for added safety and peace of mind.
IndiGo's overbooking issues
IndiGo has recently found itself embroiled in controversy regarding booking practices.
REUTERS
This month, an IndiGo flight was compelled to return to the terminal at Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai after the crew discovered an additional passenger standing inside the aircraft due to all seats being occupied. Subsequently, the aircraft returned to the bay, and the additional passenger disembarked before the plane resumed its journey.
Overbooking, a common practice among airlines globally, involves selling more seats than the aircraft's capacity to ensure maximum occupancy, even if some passengers cancel last minute.
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