Swiggy's policy of charging delivery agents for bags and T-shirts sparks online debate
This incident follows recent headlines about Swiggy increasing its platform fees. Zomato, another major player in the food delivery market, has also raised its fees.
An X post highlighting Swiggy's policies for its delivery agents has ignited a heated online debate. The Telangana Gig and Platform Workers Union criticised the food delivery giant for charging its workers for mandatory uniforms, including t-shirts, bags, and raincoats, which feature Swiggy's branding.
Delivery partners pay for 'Swiggy Kit'
The post included screenshots showing the prices of these items: a Swiggy raincoat costs Rs 749, while a bag costs Rs 299 after a discount from the original Rs 899. Additionally, a "Swiggy Kit," which includes two shirts and a bag, is priced at Rs 1199.
Dear @Swiggy why are delivery workers being charged for a bag, Raincoat and t-shirt that advertise your brand? If it's promoting #swiggy, they shouldn't have to pay for it. pic.twitter.com/CByw0sei0B
¡ª Telangana Gig and Platform Workers Union (@TGPWU) July 23, 2024
Another screenshot reveals Swiggy's directive mandating agents to use the branded bag, with penalties for non-compliance. The directive emphasizes, "Carrying Swiggy bags to ensure hygienic deliveries is of utmost importance." Furthermore, agents are required to purchase replacements if their bags are damaged or lost. The caption of the post reads, "Dear @Swiggy, why are delivery workers being charged for a bag, Raincoat and t-shirt that advertise your brand? If it's promoting #Swiggy, they shouldn't have to pay for it."
How internet reacted to viral post
The post has generated significant buzz online, amassing over 150K views. Many users shared their perspectives on the policy and the situation. Some of the reactions are included below.
Delivery partners have to BUY these ? I was Under the impression that these are given freely by swiggy.
¡ª Biryani Undha ?? (@baeforbiryani) July 24, 2024
Now we'll get raincoat and bag charges as an additional entry in our bill
¡ª Aman Kulkarni (@AmanTheKulkarni) July 24, 2024
What a shame! I thought Swiggy provides all these to their delivery partners but this is ridiculous.
¡ª ???????? (@OntiJeevi) July 24, 2024
This incident follows recent headlines about Swiggy increasing its platform fees. Zomato, another major player in the food delivery market, has also raised its fees.
Both Zomato and Swiggy increased their platform fee to Rs 6 per order in key markets such as Delhi and Bengaluru. This hike represents an approximate 20 per cent increase, which customers now need to pay when ordering food through these platforms.
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Last year, the two companies introduced platform fees, starting at Rs 2 per order. Platform fees are crucial for delivery firms aiming to enhance their take rates, which indicate the revenue earned per order.
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With a duopoly in the market, both Zomato and Swiggy have been experimenting with platform fees to increase their overall revenues and profits.
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