Zomato Apologises To Customer After He Finds Plastic Fiber In Food Order

Ordering food online is a great and convenient option. But anyone who has ever ordered food online has some experience that has left a bad taste (pun intended).

Sachin Jamdare, a resident of Aurangabad had ordered some paneer dishes from the restaurant through Zomato on Friday.

But when the family received the order and started eating it, they felt something wrong. ¡°I ordered paneer chilly, paneer masala, etc for my children. When we started eating, my daughter told me the paneer was very hard and her teeth hurt while chewing it. When I tasted it, I found fibre,¡± Sachin Jamdare told ANI.

ANI

He alleged that despite complaining about the quality of the food, the restaurant did not listen and blamed it on the delivery boy.

¡°I was really worried about my children¡¯s health. I went to the restaurant to speak with the owner. They did not entertain my issue, saying that maybe Zomato guy did something. I went to the police station and lodged a complaint. I wanted to raise awareness among our countrymen how these people can play with our health for something as little as Rs150,¡± Jamdare said.

After the police case and controversy, Zomato has issued a statement apologizing for the incident and added that the restaurant has been suspended from their platform.

REPRESENTATIONAL IMAGE

¡°Zomato is deeply committed to food safety, quality, and hygiene. We apologise for the anguish this incident must have caused to our user. We have suspended the restaurant from our platform pending results of the external FDA investigation and in the meanwhile, have refunded the entire amount to the user,¡± the statement said.