Customers furious after finding Bank of America's account balance zero, internet flooded with complaints
Bank of America customers experienced system outages on Wednesday, leading to zero balances being displayed in their accounts. The issue began around 12:30 p.m. ET, peaking with over 18,000 reports of outages in major U.S. cities like Los Angeles and New York.
Thousands of Bank of America customers were taken aback on Wednesday when they saw zero balances in their accounts. According to the International Business Times, the zero balances were caused by a system issue that has subsequently been substantially resolved. According to Downdetecor, reports of a problem at Bank of America began about 12:30 p.m. ET.
The number of outages peaked at 1 p.m., with more than 18,000 occurrences reported. Many of the reports came from major American cities, including Los Angeles and New York.
Having problems with Bank of America? Downdetector users have been reporting problems since 12:27PM EDT. https://t.co/GnJkbAdsV1
¡ª Downdetector (@downdetector) October 2, 2024
RT if you're also having problems #BankofAmericaOutage
The problem prevented many consumers from accessing their bank accounts. Those who did log in were dismayed to discover that their bank balance had dropped to $0.
What did people on the internet share?
Bank of America customers took to social media in droves after discovering their negative bank balance. Many people described the stress they felt when they feared their money had been stolen or otherwise lost.
Having problems with Bank of America? Downdetector users have been reporting problems since 12:27PM EDT. https://t.co/GnJkbAdsV1
¡ª Downdetector (@downdetector) October 2, 2024
RT if you're also having problems #BankofAmericaOutage
Some customers also reported that, while the Bank of America website could not show their bank balance, it did display their debt without issue. Some customers reported that when they called the bank's automated phone lines, they received the right balance.
there¡¯s some kind of glitch on the @BankofAmerica website that shows $0 in all accounts and honestly i think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there
¡ª incognito southern (@iamandyholt) October 2, 2024
Here's what some other people said.
I'm aware that #BankOfAmerica is having issues with the online banking. Your money is still on the bank, but is not currently available for online transactions... I screenshot my account dashboard... They are working on it! ? pic.twitter.com/6et9uPxokm
¡ª Carol Alfonso #PrayForPeace ? PuertoRico ?? (@caa1000) October 2, 2024
Bank of America¡¯s IT department right now pic.twitter.com/0okNrqMA04
¡ª TrivWorks (@TrivWorks) October 2, 2024
How did Bank of America react?
Bank of America confirmed the problem in statements to multiple news outlets. It declined to identify the specific cause of the outage. It is unclear when the system will fully recover.
"Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologize for any inconvenience." the American multinational investment bank and financial services company said in a statement according to CNN.
Also read: Bank Of America Fined $225 Million For Allegedly Freezing & Mishandling Customers¡¯ Bank Accounts
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