IndiGo Passenger Got Assigned Separate Seats For Family, Here's What The Airline Had To Say
Akshay Baheti received four unique boarding cards for four different seats. His message drew the attention of the airline, which clarified in a series of posts.
A man posted on X about his unhappiness with the seats given to his family of four on an IndiGo trip.
Who got separate seats for entire family on an IndiGo flight?
Akshay Baheti stated that he received four unique boarding cards for four different seats | Image: X
In his tweet, Akshay Baheti stated that he received four unique boarding passes for four different seats on his journey from Chennai to Mumbai. His message even drew the attention of the airline, which clarified in a series of posts.
"I, my wife, and our 8 and 3-year-old kids, travelling on @IndiGo6E on the same PNR, allotted 4 separate seats. We two will manage, but not sure about those sitting next to the kids. IndiGo is indeed unique. Don't think any other airline allots separate seats to 3-year-olds," reads the caption of the post.
What did the airline say?
In response to this post, IndiGo Airlines explained that the airline never intended to split a family traveling together by giving separate row seats. However, they stated that Baheti had completed his check-in at the airport, where seats are given based on availability.
Mr Baheti, we never wish to separate a family flying together by assigning separate row seats. However, as checked, you completed your check-in at the airport, wherein the seats were assigned based on availability. (1/2)
¡ª IndiGo (@IndiGo6E) March 31, 2024
They also suggested that their consumers pre-book their chosen seats online. According to the company, "Hence, we always recommend our customers to pre-book their preferred seats online for a hassle-free travel."
How did people on the internet react?
Many people criticized IndiGo for its response to the matter. "This explanation may not be applicable to a 3-year-old traveling with another adult. Your systems must allow them to seat together at the time of booking," a source stated.
However, in his latest posts on X, Akshay Baheti explained a few topics. Baheti discussed "basic human decency" and alternative strategies to allocate immediate seats while keeping a parent-child situation in mind.
Since being placed online on March 31, the post has received about 3 lakh views, with people expressing diverse emotions in the comments section.
Check the viral post here.
I, my wife, & our 8 & 3 year old kids, traveling on @IndiGo6E on the same PNR, allotted 4 separate seats!! We 2 will manage,but not sure about those sitting next to the kids ?
¡ª Akshay Baheti (@Dr_AkshayBaheti) March 31, 2024
Indigo is indeed unique. Dont think any other airline allots separate seats to 3 year olds@virsanghvi pic.twitter.com/G8JPlgYjY9
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