Air India apologizes after South African cricketer complains about delayed flight and broken seat
Jonty Rhodes, a South African cricket icon, has been in India for some days now. On Friday, he posted on X, blasting Air India for a flight delay and detailing how his seat on the plane was shattered.
Jonty Rhodes, a South African cricket icon, has been in India for some days now. On Friday, he posted on X, blasting Air India for a flight delay and detailing how his seat on the plane was shattered. Rhodes stated in the X post that his "flying bad luck continues". His flight from Mumbai to Delhi was delayed for over an hour and a half.
What did the cricketer complain about?
My flying bad luck continues - not only is my @airindia flight from Mumbai to Delhi over 1.5hrs delayed, but now I just signed a waiver as I board stating I accept that my seat is broken ? #whyme ? Not looking forward to the next 36hrs with a return to Mumbai from Delhi and¡
¡ª Jonty Rhodes (@JontyRhodes8) August 30, 2024
After boarding, the cricketer noticed his seat was shattered. He used an angry emoticon in his post to convey his annoyance with having to sign a waiver accepting the broken seat. Rhodes stated that he is "not looking forward to the next 36 hours" because it includes a return journey to Mumbai from Delhi and another to Cape Town from there.
This comes after Air India made news due to operational changes. Meanwhile, the airline plans to merge with Vistara on November 12.
¡°Starting 03 September 2024, customers will, progressively, no longer be able to make bookings with Vistara for travel on or after 12 November 2024. All Vistara aircraft thereafter will be operated by Air India and bookings for the routes operated by these aircraft will be redirected to Air India¡¯s website. Vistara will continue to take bookings and operate flights as usual till 11 November 2024,¡± Vistara said in a statement Friday.
What did the airline say?
Dear Sir, we regret to hear about your experience. Rest assured, we will thoroughly investigate your concern and ensure your feedback is shared internally.
¡ª Air India (@airindia) August 30, 2024
Air India responded to Rhodes¡¯s post saying, ¡°Dear Sir, we regret to hear about your experience. Rest assured, we will thoroughly investigate your concern and ensure your feedback is shared internally.¡±
How did people on the internet react?
People on the internet felt bad for the cricketer to deal with the issue. Here's what people wrote.
Seems like air India and Air Ethiopian don't know that when they mess with Jonty, they mess with the whole of India pic.twitter.com/6bu1pUjzD5
¡ª Kan (@kanishkabagaria) August 30, 2024
If anyone can spring out of a broken seat, it's you!
¡ª Sueann Rajbansie (@sueann_99) August 30, 2024
sorry for your pain. airindia will get better with new planes, but will take time .. i donot fly air india any more .
¡ª ??TradeTexasBig?? (@TradeTexasBig) August 30, 2024
Sirji it's India where you will experience extreme. Before planning please add second thought. Your Twitter fan will you help for sure.
¡ª Mahadevschilum (@Mahadevschilum) August 30, 2024
Also read: No more Vistara, Tata Group to fly only Air India flights from November 12
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