Zomato delivery agent allegedly abused office staff after order was received '10 minutes late'
Radhika Bajaj shared on social media that a Zomato delivery agent harassed her office staff after a 10-minute delay in receiving an order. Zomato apologized and promised to investigate the matter. Here's what happened.
An X user named Radhika Bajaj claims that a Zomato delivery agent angrily harassed her office staff following a 10-minute delay in getting an order. She posted about her experience with X, mentioning the food delivery platform. Ms Bajaj said she was tracking her order and had scheduled someone to pick it up, but the delivery agent arrived sooner than planned.
What did the Zomato delivery agent do?
Due to 10 mins late in receiving the order this Zomato delivery boy started abusing my office¡¯s personnel who went to collect the order. Zomato why don¡¯t you focus on improving behaviour of delivery boys@zomato @zomatocare @deepigoyal
¡ª Radhika Bajaj (@radhika_bajaj) October 20, 2024
"Due to a 10-minute delay in receiving the order, this Zomato delivery boy started abusing my office staff who went to collect it. Zomato, why don't you focus on improving the behaviour of your delivery personnel?" wrote Bajaj, who has over 10,000 followers on X.
She wrote, "No one has the right to abuse anyone like this. Everyone deserves respect, whether they are a delivery person or the CEO of a company!" She also tagged Zomato's official accounts and its CEO, Deepinder Goyal.
In response, Zomato's customer service team apologized for the delivery partner's impolite attitude.
"This is not acceptable, and we're committed to addressing it seriously. Please rest assured that we are looking into this matter and will reach out to you soon with an update," they responded.
Hi Radhika, we sincerely apologize for the disrespectful behavior of the delivery partner. This is not acceptable and we¡¯re committed to addressing it seriously. Please be assured, we¡¯re looking into this matter and will reach out to you soon with an update.
¡ª Zomato Care (@zomatocare) October 20, 2024
How did people on the internet react?
However, many social media users were unimpressed with the thought of the delivery agent having to wait 10 minutes. They emphasized that deliveries are time-sensitive, and delays can impair the delivery agent's capacity to handle several orders.
Several additional people requested that Zomato add a system that penalizes customers who linger longer to receive their orders from delivery executives. Here's what people said.
wtf is this !! This is happening every second day why @zomatocare u r not improving your services
¡ª Ayush Singh (@imabhinashS) October 20, 2024
10 min kam hota hai? Usko next order nahi deliver karna hai? Doosron ke time ki kadar kijiye madam
¡ª Sujit ?? (@skh27) October 20, 2024
Yeh kya behaviour hua Bhai zomato
¡ª Abhay ? (@abhaygsrivastav) October 20, 2024
The audacity to say just 10 min late.
¡ª Mr.Wayne?? (@Ashwinnn_007) October 20, 2024
How stupid it is to even tweets such things.
But 10 mins is kind of a lot.. He cannot wait an extra 10 mins just for 30 bucks besides the fact that he has already spent north of 40 mins to collect and bring the order to your destination all for those 30-40 bucks. If you want him to wait an extra 10 mins then tip him well..
¡ª Pratham Agarwal (@PrathamAg81) October 20, 2024
Also read: Zomato delivery agent working in a wheelchair melts internet's heart: 'Nothing but respect'
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