Even On A Sunny Day, Uber Forces Noida Man To Pay Rs. 3000 For Ride From Airport To His Home

Cab services are designed to provide seamless services to customers, but not always does the experience end up being smooth.?Especially if the weather is not pleasant, cab services like Uber and Ola hike their prices and impose a surcharge on customers.?

There has been a prolonged debate on whether it is justified to charge customers for the weather—something that's not even under their control.?

Agencies

Remember the Mumbai resident who recently paid over Rs 3,000 for a 50-km Uber ride amid torrential downpours and severe storms??

Mumbai

Well, a resident of Noida, Uttar Pradesh, faced worse even when he chose a ride back home from the airport on a sunny day!

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On a day when the weather was perfect and surge pricing could not have been applied, a Delhi-NCR resident commuting by Uber from Delhi Airport (Terminal 2) to his home on the Noida-Greater Noida Expressway earlier this month had to pay close to Rs 3,000.

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On August 5, Deb arrived home from the airport but was shocked to see his final Uber bill. It showed Rs 2,935 on the meter for a 147.39 km ride, but the journey from T2 to his home in Noida Sector 143 was only about 45 km long.

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"I hate going public about bad service, but you leave me with no choice, @Uber_India. I had to pay Rs 2,935 for a cab from Delhi airport's T2 to my home in Noida (around 45 kms) on Aug 5. I was billed for 147.39 kms—halfway to Jaipur that I apparently covered in little over an hour!" he tweeted on Monday.

He added that the actual cost of the Uber booking was Rs 1,143.

"Pick-up and drop locations are inaccurate too! Please sort this mess and refund the excess amount. You also need to overhaul your complaints redressal mechanism," he further posted.

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In reply to Deb on August 5, Uber customer care said their expert team was working on his request and "need some more time to resolve this issue."

It has been more than ten days since Deb has still not heard from Uber.

In reply to the affected Uber customer, another user posted: "They (Uber) did something similar with me; they charged me about 3-3.5K from T3 to Noida once. I demanded a refund because they showed 1.5K when I booked. They had to refund."

Last month, a Mumbai resident Shravankumar Suvarna had to shell out more than Rs 3,000 for a 50-km trip.

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Sharing screenshots of the Uber app that displayed the prices, Suvarna tweeted: "Flight to goa is cheaper than my ride home."

(With IANS inputs)

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