Chennai based CEO claims Rapido driver charged ?1,000 for 21-km ride, despite app fare of ?350
A Rapido customer in Chennai claims that a ride-hailing business driver charged him twice as much, alleging waterlogging in his region. Ashok Raj Rajendran, founder and CEO of AJ Skill Development Academy, reported that his Rapido driver charged him ?1000 for a 21-kilometer ride, despite the app showing a fee of only ?350. To make matters worse, he claims the corporation "simply closed the chat" after he complained about being charged more.
What did the Chennai-based CEO share about Rapido driver?
Rajendran wrote on LinkedIn that he had booked a Rapido journey from Madras Central Railway Station to Thoraipakkam in Chennai, a distance of 21 kilometres. The app showed a fee of ?350, but the driver requested ?1,000 upon pickup.The Rapido driver justified the extra cost by citing the area's waterlogging. Rajendran negotiated the fee down to ?800, but it was still more than double the fare displayed on the app. The Chennai-based CEO discovered no waterlogging during the voyage.? ??
Check the viral post here.?
¡°When we reported this issue to Rapido they simply closed the chat without even enquiring about the driver¡¯s actions,¡± he wrote on LinkedIn.??
A snapshot of Rajendran's conversation with a Rapido customer support agent shows the ride-hailing app saying that an additional fare was charged because the firm discovered a "discrepancy in the dropped locations."Rajendran stated that the 'discrepancy' was only 100 metres. "100% extra fare for 100 metres?" he inquired, to which the operator simply repeated the statement about a "discrepancy in the dropped locations" before shutting the session.
How did the company respond?
Rajendran's public complaint resulted in a resolution: Rapido promptly called him, and the two parties were able to fix the matter.In the comments area, Rapido stated that "strict action" had been taken against the driver, while the fare difference had been repaid.? ??
Also read:?Rapido Driver Helps Stranded Biker Using Indian 'Jugaad' But Refuses To Take Money
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