"Want To Buy My Dad Trousers": Mahua Moitra Tweets From Decathlon Store, Ignites Online Debate
Mahua Moitra bought a pair of trousers for her father from Decathlon and was asked to provide her phone number and email address at the billing counter. Displeased, Mahua Moitra refused and tweeted straight from the store.
"Want to buy my dad trousers for ?1499 in CASH at Decathlon_India Ansal Plaza & manager insists I need to put in my mobile number & email ID to purchase," tweeted Trinamool Congress MP Mahua Moitra.
She further tweeted, "Sorry Decathlon, you are violating privacy laws & consumer laws by insisting on this. Am at store currently."
Want to buy my dad trousers for ?1499 in CASH at @Decathlon_India Ansal Plaza & manager insists I need to put in my mobile number & email
¡ª Mahua Moitra (@MahuaMoitra) April 28, 2022
ID to purchase.
Sorry @Decathlon_India you are violating privacy laws & consumer laws by insisting on this. Am at store currently.
What happened exactly
Moitra posted a complaint against sporting brand Decathlon in a tweet and described her experience as she visited the Decathlon store at Ansal Plaza in Delhi-NCR today afternoon.
Mahua Moitra
She bought a pair of trousers for her father from Decathlon and was asked to provide her phone number and email address at the billing counter. Displeased, Mahua Moitra refused and tweeted straight from the store, censuring Decathlon for ¡°violating privacy laws and consumer laws¡±.
Text from top SC lawyer after tweet went viral
Soon after her post went viral, Mahua Moitra received a text from a Supreme Court lawyer, a screenshot of which she posted on her timeline. She also added that the manager had ¡°finally put in his number & got me out of store (with dad¡¯s trousers). But @Decathlon_India needs to reconfigure now.¡±
Received this message from a top lawyer at the Supreme Court just now. The sweet manager finally put in his number & got me out of store (with dad¡¯s trousers) But @Decathlon_India needs to reconfigure now. pic.twitter.com/Ez4OxGDuJJ
¡ª Mahua Moitra (@MahuaMoitra) April 28, 2022
Even though, she praised the manager, Mahua Moitra clearly wasn¡¯t impressed with her experience at Decathlon.
I always buy stuff in UK from @DecathlonUK & they NEVER ask for mobile num & only for email if one wants paperless receipt.
¡ª Mahua Moitra (@MahuaMoitra) April 28, 2022
So clearly only Indian arm wants to fool customers here. Not nice @Decathlon_India
Twitter up in flames
Her tweet ignited a debate on Twitter, with many people stating that they had faced a similar issue.
Yes i also faced this some time back , i told the floor manager either you take cash and give me product without number and email or i leave , they took the cash and said we don't mis use your number or email. I said maybe but still i don't want to give, my choice.
¡ª Pranay Merchant ??? (@Lamore_Marchand) April 28, 2022
No need to give your number or email ID. You can ask them to give it in writing to you on the company letter head that they will NOT sell you the trousers without your personal data! See how they fall in place !!
¡ª Tehseen Poonawalla Official ?? (@tehseenp) April 28, 2022
Pushkar, I know you're a Decathlon employee and defending your company, but in case you want an exchange, you have an invoice to show them for exchange, right? Collecting mobile number and using it for sending spam SMS and selling to spammers is totally wrong.
¡ª Spaghetti Man ? ? (@Dr_Sphagetti) April 28, 2022
The same happened to me when I paid with a debit card
¡ª Medha Kapoor (@medha_kr) April 28, 2022
However, some picked sides with the store and questioned Moitra for 'defaming' the brand.
It's a norm to ask Email & Mobile
¡ª Raman (@SaffronDelhite) April 28, 2022
..
..
It's never insisted and i am sure you are lying.
Stop Defaming @Decathlon_India https://t.co/v3e8j2oIVs
Go to any jewellery store and say I'm paying cash so I can't give mobile or email id.. They would insist Aadhar Card also.. or you will be thrown out
¡ª Mohan Nair (@mohanjnair) April 28, 2022
Madam you need to provide basic details to get facilities like membership and other privileges, that's very basic info they need. Don't need to make a big issue
¡ª Shivam Mishra (@shivammm913) April 28, 2022
Decathlon is a French sporting goods retailer. With over 1697 stores in 60 countries and regions, it is the largest sporting goods retailer in the world.
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Senior Writer at Indiatimes. She writes on Lifestyle, fashion, beauty, astrology and health.
