Food Order Delayed Again? Why Companies Like Zomato And Swiggy Are Facing A Shortage Of Delivery Partners
However, with such delivery platforms, those tasks were reduced to a mere clicks and taps, with our food pretty much arriving in an adequate amount of time. But it looks like the current economy is crumbling this luxury we have been utilising - a Twitter user took to the microblogging website to talk about how food deliveries from Zomato and Swiggy were slowing down in metropolitan cities.
Food delivery services like Zomato and Swiggy have changed our lives. Back in the day, we had to call a restaurant, talk to a person, list down our order, enquire about rates, and then simply wait for it to be delivered without having any way to track it.
Zomato
However, with such delivery platforms, those tasks were reduced to mere clicks and taps with our food pretty much arriving in an adequate amount of time. But it looks like the current economy is crumbling this luxury we have been utilising.
Journalist Pranav Balakrishnan wrote, "If you live in cities like Bangalore and Mumbai you may have noticed a delay in your food and grocery deliveries. A key reason is an acute shortage of delivery partners and it is becoming a major concern for tech companies like Swiggy and Zomato."
He added, "The churn in delivery personnel on food delivery apps has been hovering over 40% on a monthly basis, according to two people familiar with the matter. That means 40 delivery partners out of 100 leave or switch platforms."
The churn in delivery personnel on food delivery apps has been hovering over 40% on a monthly basis, according to two people familiar with the matter. That means 40 delivery partners out of 100 leave or switch platforms.
¡ª Pranav Balakrishnan (@prnvbal) May 11, 2022
Between March and April, rider assignment time increased around 10%, but the delivery time went up 2.5 times, according to data analysed by restaurant ordering and discovery platform Peppo.
¡ª Pranav Balakrishnan (@prnvbal) May 11, 2022
That means, not only is it taking slightly longer for the network to find riders, but the riders are traveling longer distances for every order.
¡ª Pranav Balakrishnan (@prnvbal) May 11, 2022
Explaining why this is happening, Mr Balakrishnan wrote, "What is causing this shortage are macro-economic factors like fuel prices, the return of pre-pandemic jobs, and gig economy companies looking for an IPO."
What is causing this shortage are macro-economic factors like fuel prices, the return of pre-pandemic jobs, and gig economy companies looking for an IPO. Read more in today's @ETtech story.
¡ª Pranav Balakrishnan (@prnvbal) May 11, 2022
With @Appy2209 https://t.co/yxWP3ngM4k
Netizens took to the post's comments section to share their own experiences with this problem. One user wrote, "Yes have seen restaurants are greyed out due to unavailability of delivery partners."
"Have faced this issue with Uber in Bangalore, lately it has become very difficult to find Auto in shorter wait time. Seems auto drivers prefer to go offline and charge more than the meter rate and the reason was always the increase in fuel prices," commented another.
"Good! The aggregators need to serve their ¡°partners¡± as well as the paying customers," wrote a third user.
While demand for these services have increased, the economic situation of the country not letting the supply to keep up with the pace of the industry.
With quotes from The Economic Times.
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