Customer's Rs 40,000 TV Takes A Hit From Urban Company Tech¡ªKnow What Went Down Next
A man complained on social media that an Urban Company technician had damaged his Rs 40K TV and was only compensated with Rs 10K.
A disgruntled customer has come forward, asserting that a service appointment with an Urban Company agent took a frightening twist when his recently purchased TV was damaged during the visit. This incident has raised concerns, as the unhappy individual narrates a story of frustration and incredulity, raising questions about the quality of service provided by the renowned platform.
Let's delve into the unfolding drama surrounding the malfunctioning TV and the events that followed.
Who Is This Man?
Akash Jaini is the man who faced the problem with the Urban Company agent.
What Happened With Him?
Credit: X
The resident of Gurugram recently reported that the television was damaged by an Urban Company technician who came to install his new LED TV.
He was unhappy and contacted the local services company's customer assistance.
They gave him a compensation of just Rs. 10,000 for a TV that should have cost roughly Rs. 40,000.
The friend of the angry client turned to the microblogging platform "X" to post pictures of the broken TV along with Urban Company's apology and offer of just Rs. 10,000 in compensation.
Even the client, Akash Jaini, entered the discourse to voice his discontent.
He included screenshots of the conversation with an Urban Company representative who acknowledged that their technician was to blame for the TV malfunction, along with the statement, "Ridiculous treatment despite admitting their fault in destroying a brand new 55-inch QLED TV, they were insistent not to bear more than 25% of the repair cost."
Credit: X
"It takes me a great deal of embarrassment that the fault was done on our part, and it caused a major loss to you. I am fully aware of this; regrettably, I cannot commence more than Rs 10,000 because of certain policies," the official said to Akash.
Akash said the corporation changed the payout to Rs. 20,000 after more conversations.
The fact that @UC_Assist called offering 20k indicates that they are not restricted to the 10k contractual cap. I refrained from demanding payment of the entire sum.
Akash claimed that the company denied the technician's error this time, which infuriated him even more.
"Then they called up the service guy and suddenly decided he was never responsible for the damage," he added.
Akash recapped the experience with them. "I have call recordings where they say that the service professional cannot be lying, so I am lying/being dishonest about the damage despite having no proof at all," he wrote. "I also have call recordings of the 20k offer that exceeds their alleged contractual limits."
Updates: @UC_Assist called offering 20k, which means they aren't bound to their 10k contractual limit. I denied insisting on a compensation of the full amount.
¡ª Akash Jaini (@akashjaini) December 30, 2023
Then they called up the service guy and suddenly decided he was never responsible for the damage... https://t.co/pym6kUJLI8
Official Statement From Urban Company
"At Urban Company, we keep customer delight as the central pillar while delivering services. And every day, we push the envelope towards delivering high-quality, delightful service experiences. As per our investigation, we found that the incident occurred post-installation of the TV unit and that our service partner was not at fault. However, we are in touch with the customer and, as a goodwill gesture, are repairing the TV free of cost."
Where Can You See The Post?
Credit: X
You can check out the post on X which was initially shared by Divyanshu Dembi, a friend of the customer.
Hi @urbancompany_UC my friend @akashjaini had engaged your services recently. Your guy ended up breaking his INR 40K TV irreparably.
¡ª Divyanshu Dembi (@DembiDivyanshu) December 29, 2023
Now you're telling us that you can only reimburse 10,000. Is this a stupid joke? You better cover the full cost.
Attaching screenshots. pic.twitter.com/VmpDKrncTM
How Did The Internet React?
Since the post is shared on social media many have glued to it and shared their thoughts.
Complain at consumer court. Their TnC will be non binding for sure.
¡ª Alekh Khanna (@alekhkhanna) December 29, 2023
@urbancompany_UC is a Happy path *only* company.
¡ª Joyjeet Sarkar (@joy014) December 29, 2023
Any non-happy path with the company and you will end up extremely angry about the entire experience.
Lawsuit time ?
¡ª Gautam Adani's Lawyer (@MyBossAdani) December 29, 2023
@urbancompany_UC
¡ª CricBhai (@BhaiCric) December 29, 2023
I asked for AC gas filling service, guy came down filled the gas, and withing one month the gas leaked again, When i spoke to the customer care they say the warranty is for just 1 month.
How many days did AC run? just 1 hour
What do you think about it? Do let us know in the comments.
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