Under fire for casual response to global Windows outage, CrowdStrike CEO apologises, says it will take time to fix
The worldwide Microsoft Windows outage that crippled flight operations, hospitals, banks, businesses, and more since Friday is yet to be resolved. CrowdStrike, the cybersecurity company whose update caused the disruptions, said it will take some time to fix.
What?CrowdStrike CEO said
On Friday, initially, CrowdStrike CEO George Kurtz said that the global IT outage was caused by a single faulty content update.
"This is not a security incident or cyberattack. The issue has been identified, isolated, and a fix has been deployed," he said in a post on X.
Also read:?How CrowdStrike is triggering the infamous Windows' 'Blue Screen Of Death'
Where is the apology?
However, many in the tech business sectors called out Kurtz's response for being too casual and pointed out that he did not even issue an apology for causing millions, if not billions, of losses to businesses around the world due to the outage.
Deeply sorry: Kurtz
Later in the day, as CrowdStrike continued to work on the fix, and a large section of Windows systems were still experiencing the Blue Screen of Death, Kurtz put out another post on X, addressing the situation and also stating that he was "deeply sorry for the inconvenience and disruption."
"We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on," Kurtz said.
Later, Kurtz also posted a letter he wrote to CrowdStrike customers, apologizing for the outage and promising to fix it at the earliest.
This apology, too, many felt did not meet the extent of the damage caused globally due to the outage.
Sorry not enough for damage caused
Many on X said that his words fell short of what was expected of him during such an unprecedented crisis.
"Sorry, your corporate wording does not match the magnitude of failure here. If up until now you don't know the root cause, this means you're busy with identifying either the best cover-up or excuse," Michael Kromer, CEO of German IT company NETitwork, said.
Latest on global IT outage
On Saturday morning, Kurtz issued another update on the evolving situation and said that CrowdStrike is continuing to work with customers and partners to resolve the issue.
Also read:?Microsoft CEO Satya Nadella Aims To Reignite 'Windows vs. Mac' Battle In AI
Earlier, on Friday, Microsoft CEO Satya Nadella acknowledged the outage and said, "they are working closely with CrowdStrike and across the industry to provide customers with technical guidance and support to safely bring their systems back online."
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