An individual ordered an iPhone 12 from Flipkart¡¯s getting tempted by its pricing during the Big Billion Sale, however, instead of the brand-spanking-new smartphone, he instead got two packets of soaps.?
Also Read:?Amazon Loyalists Are Cancelling Prime Subscriptions After Jeff Bezos' Spaceflight
Simranpal Singh revealed this on his blog dubbed GoAndroid while also sharing a video about the entire incident of the fraudulent delivery that occurred on October 4. He opted for an ¡®Open Box Option¡¯ where individuals can first open the package at the time of delivery and in case it¡¯s fine, only then they¡¯re supposed to share the OTP with the delivery agent.?
As soon as the package was delivered, Simranpal shot a video while unboxing the product. The video shows how as soon as the box was opened, he was surprised to see two soap bars wrapped in corrugated cardboard. Simranpal Singh soon marked the delivery as ¡®failed¡¯ and contacted the customer support who claimed that the package was still shown as ¡®out for delivery¡¯.
Flipkart then promised to call back and the delivery agent left with ¡®failed delivery¡¯. However, what¡¯s surprising is that even after that, he received repeated calls for OTP from the delivery partner, Wishmaster for OTP to mark the delivery as successful.?
Also Read:?India Allows Self-KYC For New Phone Subscribers: How To Get Mobile SIM Home Delivery
He made a few calls to customer service at Flipkart who after a few days cancelled the order and issued a refund, which took some more days for it to be processed. But he finally did get the money back into his account.?
Also Read:?PM Modi Unveils e-RUPI Payments For Leak-Proof Welfare Services Delivery
Ending the blog, Simranpal urged buyers on Flipkart to opt for the ¡®Open Box Delivery¡¯ option to be safeguarded by such fraudulent attempts by sellers or delivery agents.??
Have you had a similar experience with either Amazon or Flipkart? Tell us about it in the comments below and keep reading Indiatimes.com for the latest in science and technology news.
Watch the unboxing below:
Update: Flipkart reached out to Indiatimes with the following statement after the incident was uncovered
"Flipkart observes a zero tolerance policy on incidents that impact customer trust. Our priority is to ensure the best online shopping experience for every customer. When the incident was brought to our attention by the customer at the time of the open box delivery, our Support Team reached out immediately to verify the details and a full refund was initiated. Our team has been in touch with the customer since day 1 of the incident and we are currently investigating the matter internally.
As part of the Open Box Delivery process, the Flipkart wishmaster (delivery partner) opens the product at the time of delivery, in front of the customer. Customers need to accept the delivery only when their orders are present in an intact state. This prevents any financial liability on part of the customer. This is an extension of the various initiatives that we have undertaken to improve the overall customer experience and build a superior supply chain."