Two years ago, Parveen Kumar Sharma ordered an iPhone 7 Plus from Snapdeal. When he received the order, he excitedly ripped it open, only to be greeted by a bar of soap.
Now, the ecommerce platform has been ordered to compensate him.
Reuters
The Mohali Consumer Forum, where the complaint was processed, has ordered Snapdeal to pay the civil engineer a sum of Rs 1 lakh as compensation for the ridiculous delivery. Not just them, the seller Pious Fashion and the courier service Blue Dart have also been ordered to match the sum.
According to Sharma, he had placed the order on Snapdeal on March 4, and the wrong parcel was delivered two days later. Though he immediately reached out to Snapdeal, the ecommerce portal failed to take any action. In fact, they even allegedly deleted his user account. So now, they're paying the price for their negligence.
Earlier this week, Snapdeal said it has removed approximately 8,000 sellers from its platform over the last eight months, because they were selling counterfeit products. It's a problem the company is bound to keep facing because they don't sell their own products, but rather allow other sellers to hawk their goods.?
And without a stringent vetting system, this will keep happening.