Calls arise to sue Zomato after techie alleges Rs 100 charge for Rs 10 water bottle, company responds

A Hyderabad-based techie recently vented his frustration on X after being charged Rs 100 for a Rs 10 water bottle by Zomato. His post sparked a wave of reactions, with some suggesting he could sue the company. Meanwhile, Zomato also issued a response to address the situation.

Pallab De took to X to call out exorbitant pricing at a concert venue, noting, "How is @zomato allowed to sell Rs. 10 water bottles for Rs. 100 at concert venues where no one is allowed to bring their own bottles?"

Zomato quickly responded, distancing itself from the issue. "Hi Pallab, we're sorry for your experience. While we weren't the event organizers but the ticketing partner, we've noted your feedback and will ensure it helps us improve our own events moving forward,"?the company clarified.

Pallab then directed his grievance at the event organisers, tagging @EvaLivein and adding, "Tagging @EvaLivein, who were the event organisers and felt that they can sell Rs. 10 bottles for Rs. 100."

However, Zomato didn't come up unscathed. One user critcised their response saying, "Your reply doesn't make any sense, if you weren't the organisers & not responsible for this then why are you jotting down the feedback?"

Although Zomato has distanced itself from the pricing at this particular event, but this isn't the first time Zomato has faced backlash for pricing complaints.?

In July, another user, Abhishek Kothari, accused the platform of charging significantly more than restaurant prices.?

Sharing a comparison on X, he wrote: "There is a restaurant called Udupi2Mumbai in vile parle. Below is my bill and screenshot of zomato menu card. Difference: Upma in bill Rs 40; in zomato Rs 120 Thatte idli in bill Rs60; in zomato Rs 161."

The conversation highlights recurring concerns among customers over pricing practices by platforms and venues.

'Sue them'

In the comment section, the reactions were divided.?

Some users suggested taking legal action, with one commenting, "If MRP is Rs. 10, sue them."

Another pointed out a similar practice at PVR cinemas, saying, "This is the same thing @_PVRCinemas does, they will confiscate water bottles, and refuse to give it back."

However, not all comments were critical.?

One user defended the business model, taking a jab at the original poster and arguing, "Since you can afford a premium Twitter subscription, perhaps you should spend some time understanding how businesses like Zomato and Swiggy operate. A business isn't a charity; it needs to make money. Whether it's Zomato charging extra for the food or the restaurant benefiting from Zomato's pricing, it's all part of the business model."

What do you think? Do businesses have the right to charge exorbitant markups—900% more in this case—on products to make a profit? Is it ethical, or does it cross the line?

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