DGCA Orders Probe After Indigo Flew A Passenger To Udaipur Instead Of Bihar

An investigation has been initiated by the Directorate General of Civil Aviation (DGCA) after a passenger who was supposed to go on an Indigo flight to Patna ended up on a flight with a later flight and arrived in Udaipur, which is more than 1,400 kilometers distant from his intended destination.

The incident was reported on January 30, a Monday, and the passenger was moved to his final destination the next day.

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A senior DGCA official said that the passenger, identified as Afsar Hussain, booked a ticket for Patna via Indigo flight 6E-214 and reached Delhi airport on January 30 to board the scheduled flight.?

However, he boarded Indigo flight 6E-319, which was supposed to fly to Udaipur, by mistake.

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The passenger realized the mistake only after landing at Udaipur Airport.

After this, he informed officials at Udaipur Airport, who then alerted the airline.

The airline reportedly flew him back to Delhi the same day and then to Patna on January 31.

"We are seeking a report into the matter, and appropriate action will be taken against the airline," the DGCA official said.

In the inquiry, the DGCA will find out why the passenger's boarding pass was not scanned thoroughly and how he boarded the wrong flight when, as per the rule, boarding passes are checked at two points before boarding, he added.

"We are aware of the incident that occurred with a passenger on flight 6E319, Delhi-Udaipur," the airline said in a statement released Friday.

"We are engaged with the authorities on this matter. We regret the inconvenience caused to the passenger," the airline added.

(With agency inputs)

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