It's Time For Zomato To Fix Their AI After Their Bizarre Response To A Customer's Marriage Query Goes Viral
In customer service, unexpected responses can often lead to moments of delight or surprise. Such was the case recently when Zomato, the popular food delivery platform, responded to a customer's query about "marriage" in a hilariously unexpected manner.?
The interaction, which took place on social media, quickly garnered attention and left everyone in splits. While the specifics of the query remain undisclosed, Zomato's witty and light-hearted response showcased its adeptness in engaging with customers.?
It highlighted the importance of injecting humor into everyday interactions.
In an age where brands strive to stand out in the digital landscape, Zomato's approach serves as a reminder that fostering genuine connections and moments of laughter can go a long way in leaving a lasting impression on customers.?
This incident further solidifies Zomato's reputation as a food delivery service and a brand with a distinct personality and sense of humor.?
What Did Zomato Do On Customer Query?
Zomato, the renowned food delivery platform, is celebrated for its witty presence on social media, often responding cleverly to customer inquiries.?
However, a recent incident has puzzled internet users, as many suspect the response to a customer's complaint may have been generated by AI.?
The situation unfolded when Shobhit Bakliwal, a Zomato user from Bengaluru, highlighted an issue with the app's requirement for users to input their date of birth and wedding anniversaries without the ability to edit them later.?
Bakliwal shared a screenshot of this predicament and posed a question to Zomato, inquiring about the scenario of someone remarrying. Zomato may have misunderstood the customer's query and provided a nonsensical response.?
"Oh, no 'edit' for anniversaries? We didn't expect Zomato to transform into a marriage counselor! If someone opts to 'remarry' their meal, we'll celebrate their culinary dedication with added flavor and perhaps a side of confetti," replied Zomato Care.?
Where Can You See The Post?
You can check out the post on X posted by?@shobhitic.
How Did The Internet React?
Zomato's response left internet users bewildered, prompting them to express their confusion in the comments section of the viral post.?
Many admitted they couldn't decipher the message, while others urged the company to refrain from using AI and Large Language Models to produce ambiguous replies.?
What do you think about it? Do let us know in the comments.
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