'Not Example Of Customer Centricity': Man Irked By Indigo's 'Tea & Snacks' Combo For Rs 200 Lashes Out At Airline
IndiGo recently changed its onboard service by no longer selling individual beverage cans. The low-cost carrier chose a novel technique in which passengers must pay for?beverages in addition to a meal/snacks.?
Why was the passenger disappointed by IndiGo?
A frustrated traveller resorted to the microblogging site 'X' to express his displeasure pointing out that passengers can no longer purchase independent beverages like coffee or tea; instead, they are forced to choose a snack, whether desired or not. The individual who criticised IndiGo for this move stated that this was 'not an example of customer centricity.'
What happened on the flight?
User @DPrasanthNair uploaded images of IndiGo's Snacks menu on 'X' (previously Twitter), demonstrating how beverage selections are only available as part of a combo, forcing passengers to forego individual purchases.?
He described his latest IndiGo flying experience, saying, "Recently took an IndiGo flight. I was surprised to discover that they do not sell tea or coffee individually. Given that many people would just want a tea/coffee, one would need to purchase a snack + beverage for 200/, which basically means a tea/coffee will cost 200/.?Definitely not an example of customer centricity."
How did people on the internet react?
The message rapidly went viral, with others expressing their displeasure with the airline's service. "With them, it's not about what you want, but what gives the highest profit," one person complained. So you either pre-order or accept and pay for whatever the optimized supply chain throws at you. Even with a pre-order, I've experienced "oops, don't have that, take this" moments.?
Soon after, IndiGo responded to the post, explaining, Ą°Sir, we have revamped our services to provide an efficient, sustainable, and affordable snack experience. This initiative aligns with our commitment to Go Green. Our customers may now enjoy a complimentary beverage with any snack purchased on board.Ąą??
Check the viral post here.
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