Imagine booking a flight ticket months in advance, arriving at the airport, boarding your flight on the designated day, only to find someone else already seated in your assigned spot¡ªonly this time, they weren't mistaken about the seat number; your ticket had been resold. This exact scenario recently unfolded for a man traveling from the US to Colombia, and what ensued next is nothing short of astonishing.
Juan Manuel, a lawyer from Colombia traveling from Los Angeles to Bogota, had booked his round-trip ticket three months prior.?
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However, upon boarding, he encountered another passenger seated in his assigned seat, causing confusion. The airline staff later explained that the flight had been oversold, leaving Manuel frustrated and disappointed.
Manuel, who had purchased his ticket for an important meeting related to a case in LA, recounted the ordeal.
Despite arriving early and boarding the plane on time after encountering delays at the counter, he found that his seat was occupied.?
Upon comparing boarding passes with the passenger, an Avianca agent informed him that his ticket had been resold and asked him to disembark.
As Manuel was about to leave the plane, he became upset and argued with the staff.?
A video capturing his frustration has since gone viral, where he can be heard saying, "I paid for it, they deducted it from my card, you haven¡¯t given me anything, it wasn't a favor! It seems disrespectful to me that you would sell something you don¡¯t have."
The incident has sparked outrage online, with many questioning the airline's practices.?
One commenter remarked, "The airline double-booked, absolutely their fault¡ªhow does this even happen with seat assignments?"?
Another expressed disbelief, stating, "Why did the airline allow him to board if this could have been prevented before loading the plane?"?
A third commenter argued, "It should not be legal to sell something you don't have. The guy bought his ticket months in advance and they took his money at the time of purchase. He should be guaranteed a seat."
The viral video has brought attention to issues of airline overbooking and passenger rights, resonating with viewers worldwide.
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