Ola's AI Krutrim thinks CEO Bhavish Aggarwal's reply to Kunal Kamra during online word war was 'dismissive'

On October 6, Ola CEO Bhavish Aggarwal and comedian Kunal Kamra clashed on social media over the EV service backlog. The feud started when Aggarwal posted a photo of the Ola Gigafactory with a heart emoji, tagging the company's Business Head, Vishal Chaturvedi. Kamra responded by paraphrasing the text and uploading a photo of multiple Ola scooters gathering dust outside a servicing centre.?

In response to Kamra's criticism, Aggarwal sarcastically offered Kamra to "help" with the EVs' services, proposing to pay him "more than his failed comedy career".

What did?Ola's AI Krutrim think about the CEO's response??

Amid a flood of tweets from the fight on X (previously known as Twitter), journalist Meghnad S highlighted Aggarwal's response, in which he offered to compensate Kamra more than his "flop comedy shows". Meghnad then turned to Krutrim, the company's AI, to get its take on Aggarwal's remark.? ??

“I am trying to give a PR response to a comedian who is complaining that the products my company makes are bad. I have drafted one response and am sharing it with you. Can you let me know what you think about it? Here’s the response: ‘Chot lagi? Dard hua? Aaja service centre. Bahut kaam hai. I will pay better than your flop shows pay you. Show your audience how much you truly care and whether you’re only gas and BS’,”?Meghnad contacted India's first AI unicorn, Krutrim, for feedback on Bhavish Aggarwal's nasty response.

Krutrim, which will be released in December 2023, found the response to be "confrontational and dismissive".?“The given response does not appear to be professional or appropriate for addressing the complaint made by the comedian regarding your company’s products. It comes across as confrontational and dismissive of their concerns instead of attempting to resolve them constructively.”

Krutrim advised Aggarwal to "acknowledge" the comedian's concerns and demonstrate "empathy" for the issue.?

How did people on the internet react?

Complaints about OLA continued in the comments of this post as well. Here's what people wrote.

Also read:?Ola CEO Bhavish Aggarwal gets in an ugly online spat with comedian Kunal Kamra: 'How arrogant'

What do you think about this? Tell us in the comments.

To stay updated on the stories that are going viral follow?Indiatimes Trending.??