Sufi Singer Bismil Hits Out At IndiGo After Staff Throws His Musical Instruments Into Cargo
Sufi singer Bismil has shared a video on social media showing the ground staff of IndiGo airlines 'throwing' his expensive musical instrument inside the cargo.
"This is exactly how indigo treat our instruments ! Indigo !! You need to respect our instruments," Bismil wrote on Instagram.
Paid Rs 30,000 for extra baggage
"That's how IndiGo treats our instruments. Instruments are the most precious thing for any artist and it feels really sad that how Indigo is throwing them like trash," the singer posted.
"We had literally told them that please deal the instruments with care and paid 30K extra for our extra baggages. All my fellow artists, please be careful when you give your bags to IndiGo," the singer added.
Following the incident, IndiGo, in a statement said: "A video shared by an Instagram user showing baggage handling does not reciprocate the high standards that IndiGo sets for its baggage handling services. While no damage to the baggage was reported at the destination, we are looking into the incident and will take corrective action where needed."
Others share their stories
Many on social media also shared their own experiences of being left with damaged bags and suitcases due to the mishandling by the airline's ground staff.
Earlier this month, another video emerged on social media showing?IndiGo's baggage handlers carelessly tossing boxes into a trailer.
In the video posted by Twitter user @triptoes, two baggage handlers can be seen offloading small boxes from an airplane that are then tossed into a parked trailer.?
"Hi @IndiGo6E is this how you handle all flight luggage everyday or today was special?" the Twitter user asked.
IndiGo soon clarified, "The boxes in the video shared are not customers' luggage; instead, these are fast-moving, light weight containers carrying non-fragile cargo and packed by the shippers for us to endure fast maneuvers."
"We'd like to assure you that our customers' possessions are our priority and they are handled with utmost care," the airline said.
What does the law say?
According to the Directorate General of Civil Aviation (DGCA), when passengers pay for a ticket, the airline becomes responsible for transporting the customer and his baggage.
According to the rules, in case of loss, delay or damage to baggage, the customer is entitled to a compensation of a maximum of Rs 20,000 per passenger. In case of delay or damage to cargo, it is limited to Rs 350 per kg.
How to file a damaged baggage complaint?
In case of loss, damage or delayed baggage, passengers must contact the airline and collect the Property Irregularity Report (known as PIR) before leaving the airport.?
They must put in a written claim to the airline. In case of damaged baggage, the DGCA has directed the airline concerned to pay them for the repair of the flyer's luggage or provide replacement baggage.?
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