Customer's Rs 40,000 TV Takes A Hit From Urban Company Tech—Know What Went Down Next

A disgruntled customer has come forward, asserting that a service appointment with an Urban Company agent took a frightening twist when his recently purchased TV was damaged during the visit. This incident has raised concerns, as the unhappy individual narrates a story of frustration and incredulity, raising questions about the quality of service provided by the renowned platform.

Let's delve into the unfolding drama surrounding the malfunctioning TV and the events that followed.

Who Is This Man?

Akash Jaini is the man who faced the problem with the Urban?Company agent.?

What Happened With Him?

Credit: X

The resident of Gurugram recently reported that the television was damaged by an Urban Company technician who came to install his new LED TV.?

He was unhappy and contacted the local services company's customer assistance.?

They gave him a compensation of just Rs. 10,000 for a?TV?that should have cost roughly Rs. 40,000.

The friend of the angry client turned to the microblogging platform "X" to post pictures of the broken TV along with Urban Company's apology and offer of just Rs. 10,000 in compensation.?

Even the client, Akash Jaini, entered the discourse to voice his discontent.?

He included screenshots of the conversation with an Urban Company representative who acknowledged that their technician was to blame for the TV malfunction, along with the statement, "Ridiculous treatment despite admitting their fault in destroying a brand new 55-inch QLED TV, they were insistent not to bear more than 25% of the repair cost."

Credit: X

"It takes me a great deal of embarrassment that the fault was done on our part, and it caused a major loss to you. I am fully aware of this; regrettably, I cannot commence more than Rs 10,000 because of certain policies,"?the official said to Akash.?

Akash said the corporation changed the payout to Rs. 20,000 after more conversations.?

The fact that @UC_Assist called offering 20k indicates that they are not restricted to the 10k contractual cap. I refrained from demanding payment of the entire sum.?

Akash claimed that the company denied the technician's error this time, which infuriated him even more.?

"Then they called up the service guy and suddenly decided he was never responsible for the damage," he added.

Akash recapped the experience with them. "I have call recordings where they say that the service professional cannot be lying, so I am lying/being dishonest about the damage despite having no proof at all," he wrote. "I also have call recordings of the 20k offer that exceeds their alleged contractual limits."

Official Statement From Urban Company

"At Urban Company, we keep customer delight as the central pillar while delivering services. And every day, we push the envelope towards delivering high-quality, delightful service experiences. As per our investigation, we found that the incident occurred post-installation of the TV unit and that our service partner was not at fault. However, we are in touch with the customer and, as a goodwill gesture, are repairing the TV free of cost."

Where Can You See The Post?

Credit: X

You can check out the post on X which was initially shared by Divyanshu Dembi, a friend of the customer.??

How Did The Internet React?

Since the post is shared on social media many have glued to it and shared their thoughts.

What do you think about it? Do let us know in the comments.

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